Staff email

University email addresses are created for staff during induction.  University email accounts are of the form u1234567@anu.edu.au, and are the official email contact address for staff.  You must check your ANU email address regularly, as official correspondence is often sent to this address.

A personal mail alias based on firstname.lastname@anu.edu.au is extracted from the information downloaded from the Pay/Personnel database or information supplied by local areas. The default convention is firstname.lastname@anu.edu.au. There may be some exceptions to this as follows:

• the first name is not the preferred or commonly used name.
• the name is an extended one and is normally truncated.
• the name contains spaces or punctuation that are not generally supported by email systems (eg Renée, Chloë, Dvoák, van der Kamp, O’Brien).
• the formal order of names (as held in the payroll/personnel system) does not correspond to preferred usage.

Local IT Support Staff are responsible for the selection of your initial, unique address.

Personal email aliases are available to staff and affiliates.  Postgraduate students may obtain a personal alias at the discretion of the Local IT Support for their area.  Undergraduate students are not entitled to personal aliases.

Affiliate accounts can be provided for members of the ANU community who are not current students or staff members.  They need to be created by Local IT Support Staff.  Affiliate email addresses are of the form a123456@anu.edu.au.

Functional aliases are provided for roles associated with official responsibilities rather than individuals, and provide a mechanism for continuation of access should staffing change, or for access by multiple people.  Functional accounts are created and maintained by Local IT Support Staff.

Some areas of the ANU maintain their own local mail systems, and may provide an alternate address (for example John.Q.Citizen@rsx.anu.edu.au).  These areas are not supported by the DOI, and you will need to contact the LITSS of the area for support or information.

Mail Drops

The mail drop controls the ultimate destination of your email.  It is possible to set this to send your mail to anumail, casmail, a local mail server (eg coombs.anu.edu.au), or an outside service (eg hotmail or yahoo).

The maildrop can be changed through OLAMS https://olams.anu.edu.au, or by your Local IT Support Staff (LITSS).

Accessing ANU Email

In most cases your Local IT Support Staff (LITSS) will configure your desktop computer to allow you to access your ANU email.  Should you wish to do this yourself, please use the following settings:

• Incoming mail server (for POP or IMAP): anumail.anu.edu.au
• Outgoing mail server (SMTP): smtphost.anu.edu.au

(Please note that if you’re outside the campus network you’ll need to use the SMTP server provided by your ISP or the network you’re connected to.)

You’ll need to use your University username and password to connect to your email account.

Be aware that many areas provide their staff members with another, area specific, email account.  This is not your official university email account; check with your Local IT Support Staff to make sure you are able to access both your local area and your official university email accounts.