Analogue Telephones - Instructions

General

Basic telephone assistance is available in the ANU telephone directory. The Voice Services Help Desk is also available on x52440.
Dialing an external number

To call an external telephone number you should dial '0' then the number you require.

Dialing the switchboard

To call the switchboard you should dial '9'.

Redial

To redial the number most recently dialled, lift the receiver and press the 'Redial' button. The most recently dialled number will be retained indefinitely, changing each time you dial a new number.
Putting a caller on 'hold'

To put someone on hold, press the 'recall' button. To take them off hold, press the 'recall' button again. While on hold, the caller cannot hear you speak, nor can you hear them.
Callers will only remain on hold for about 30 seconds. If neither you nor anyone else has got back to them in that time, the call will 'drop off'.

Transferring a call

To transfer a call, press the 'recall' button, dial the number you want to transfer the call to. When the other phone is ringing, you can hang up immediately. Alternatively, wait until the other person answers, announce the transfer, then hang up. Either way, the original caller will be connected to the other party's phone.
If the person you are transferring to does not answer, or if for any reason you want the original caller back, press 'recall' again.

Note that if the person you are transferring to has call forwarding to the voice mail system, you will be unable to use 'recall' to retrieve the original caller once the voice mail system answers.

Storing a number

Frequently used numbers can be stored locally on your telephone. You should consult the user guide that came with telephone for the correct procedure on how to program your telephone. If you are unable to locate a user guide for your particular type of telephone call the Voice Services Help Desk on 52440.
Call forwarding/Send All Calls

There are two different methods to divert calls to another number. If you have a more permanent destination that calls are diverted to, such as voice mail, you would normally use a cover path. If you are diverting your calls to another number temporarily, you would use Call Forwarding

Call Forwarding: There are two types of call forwarding - call forward 'all calls' will transfer any incoming call immediately to a specified number.

Call forward 'busy-no answer' will transfer incoming calls if you do not answer the phone within about six ring or if your extension is in use.

To turn on call forwarding 'all calls', lift the receiver, press *, then 01, then dial the number that all calls should be forwarded to. You will hear confirmation tone and you can then replace the receiver. To turn off the feature, press # then 01.

To turn on Call forwarding 'busy-no answer' lift the receiver, press *, then 02, then dial the number that all calls should be forwarded to. You will hear confirmation tone and you can then replace the receiver. To turn off the feature, press # then 01.

Calls can be forwarded to any outside number including a mobile telephone, however, you must be able to dial the number you are trying to divert to from your telephone for the facility to work. If you do not have access you should contact your Business Manager to arrange access.

Send All Calls: This facility would be used when you use a more permanent diversion path such as voice mail. It is a system parameter and the answer point needs to be programmed into the voice system by Voice Services.

Once the diversion point has been programmed the facility is operational. If the answer point is to voice mail then the typical operation is that after six rings the call will be transferred to voice mail. This cannot be turned off. You can make the calls go immediately to the answer point by dialling *08 and you will hear a confirmation tone. To return to normal operation, dial #08. You will hear a conformation tone to indicate that the facility is off.

Automatic call back

When the person you are calling does not answer or is engaged, press * then 00, wait for confirmation tone, then hang up. (You will not be able to place an automatic call back on an extension if it diverts to voicemail).

As soon as the person you were calling either hangs up the call they were on or comes back to the office and uses the telephone, Voice Services will set up a call from you to that person - both your phones will ring.

This feature saves you having to keep trying the same number over and over, and saves you from forgetting to make an important call if the number was engaged the first time.

To cancel an automatic call back, lift the receiver, press # then 00.

It is most important to cancel a callback if you are leaving the office, especially if you have call forwarding to the voice mail system!

Otherwise the other party will pick up the phone only to be connected to your mailbox - very confusing.

Only internal numbers can have automatic call back set on them.

Call Conferencing

This lets you connect up to a maximum of 6 callers (including yourself) in a conference. The telephone conference can be any combination of internal and external numbers.

To set up a conference call, lift the receiver, dial the first number,explain what you are doing, then press 'recall'. Dial the second number, explain again, then press 'recall' again. You may keep adding callers to the conference until the maximum number (6) of conferees is reached.

If you have answered an incoming call and want to involve a third party, press 'recall', dial the third party, press 'recall' again.

Any party in such a conference can hang up at any time without affecting the connnection between the others.

One point to consider is that the call charges will always be allocated to the extension setting up the conference. This rule applies even if the originator hangs up prior to the conference ending

Group pickup

There are two different types of Group call pickup.

Call pickup

If you have requested that a group of extensions be placed in a call pickup group you can pick up a ringing extension in the group by dialing * 04.
Directed call pickup

If an extension is ringing and you are not already in a pickup group, you can answer the call by dialing # 0 4, then the number of the ringing extension.
Abbreviated dialing

Voice Services have set up several destinations attached to an abbreviated dialing system. The current publicly available destinations are detailed on the following web page; http://information.anu.edu.au/daisy/infoservices/427.html#dsy427_abbcodes

To use an abbreviation, lift the receiver and dial the abbreviated number.

Abbreviations may only be used if your telephone has STD permitted on it.

If you would like an abbreviation set up for you, contact the Voice Services Help Desk on 52440 for more information. .