Avaya 4620 IP Telphone

User Guide

Commonly used keys:

Placing a call:

• Lift the handset, press speaker or press headset then;
• dial '0' followed by the telephone number for an external party; or dial the 5 digit extension number for an internal party.

To Redial a previously dialled number:

• Press Redial to see a list of previously dialled numbers
• Press the corresponding Line/Feature button next to the number you wish to dial.

To place caller on hold:

• Press Hold and the caller will hear hold music
• To speak with the caller again, press the relevant Line/Feature button

To place caller on mute:

• Press Mute to silence your voice out of a conversation (red light comes on)
• Press Mute again to continue with your conversation (red light goes out)

Drop

• Press Drop to disconnect a call and retain the line for further use

Answering a second call:

• If you are on a call and a second call comes in, the phone will ring and the new call will appear on the next available Line/Feature button.

To hold an existing call and answer a second call:

• Press the Line/Feature button to answer the second call
• The original call is held automatically (dark grey) and you are connected to the second call (light grey).

To toggle between the two calls:

• Press alternate Line/Feature buttons to hold the active call automatically and connect you to the second call.

To disconnect one call:

• If you are on 2 calls simultaneously, and you wish to disconnect one of the callers
• Press Drop which cuts the caller off.
• Press the alternate Line/Feature button (dark grey) to retrieve the remaining call.

Transferring and conferencing:

To transfer a call:

• Whilst on a call, press Transfer

• Dial the number you wish to transfer the call to:

1. If the extension is busy or unanswered

• Press Drop, then press the Line/Feature button of the original call.

2. If the extension answers

• Announce the call then press Transfer again to complete the transfer

Conference (Up to a total of 6 parties):

• Whilst on a call, press Conference
• Dial the number you wish to add to your conversation:

  1. If the extension is busy or unanswered

• Press Drop, then press the Line/Feature button of the original call.

2. If the extension answers

• Speak with the person dialled then press Conference again to add them to the conference

• Repeat the two above steps to add more parties to the conference call.

Additional Phone Features

• Press Phone/Exit to return the display main screen.

• Press Page Left or Page Right to scroll through displays.

• Press Options to access/view further menu options e.g. adjust ring tones, screen contrast or additional phone settings.

• Press SpDial to access additional Personal Speed Dials.

• Press Log to access previously missed, incoming answered or outgoing calls.

Diverting Calls Using Screen Options

CFrwd - Call Forward All (Forward all calls to another destination)

• Press CFrwd then enter the destination number.

• You will hear 3 tones and the Line/Feature button will turn light grey indicating that call forwarding was successful.

• To cancel, press the CFrwd button again.

CFBDA - Call Forward Busy/Don't Answer

• Press CFBDA then enter the destination number.

• You will hear 3 tones and the Line/Feature button will turn light grey indicating that call forwarding was successful.

• To cancel, press the CFBDA button again.

Additional Screen Options

SendAllCalls (Do-Not-Disturb)

• Press SendAllCalls to activate the feature (Line/Feature button turns light grey).

• Press SendAllCalls again to cancel the feature.

Call Pickup

• To answer a call that is ringing on another extension that is a member of the same call pickup group as yourself.

• When you see the Call Pickup Line/Feature button turn light grey, press Call Pickup to answer the ringing phone in your pickup group.

Dir Pickup - Directed Call Pickup

• To answer a call ringing on any other extension

• Press Dir Pickup and enter the ringing phone's extension number

Auto Callback (Internal ANU extension numbers only)

• Press Auto Callback whilst ringing an internal extension that is not answering.

• You will hear 3 tones and the Line/Feature button will turn light grey indicating that Auto Callback has been set. When the party that you were originally trying to call becomes available, you will receive a returned call with a distinctive ring tone.

• To cancel press the Auto Callback button again

Busy Indicators

• Shows the status of another extension and dials that extension when pressed.

• An extension is busy when Busy 5XXXX is grey

• Press Busy 5XXXX to dial that extension

Programming Personal Speed Dials

• Press Abr Program and the speaker light will automatically come on.

• Select a Line/Feature AD button to program.

• Press 1 to change the number and follow instructions on display.

• Press 1 to change the label and follow instructions on display (max 5 characters)

• Press Speaker to confirm your changes.

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