Local IT Support Staff (LITSS)

Who is Your Local IT Support Person?

Local IT Support Staff (LITSS) are the group of people who provide the various Colleges, Faculties, Schools, Centres and Divisions of the university with IT Support, as discussed in the ANU IT Support Model.

• For support information for a local area and contact information for a LITSS please check here.

Roles and Responsibilities of Local IT Support Staff

The ANU IT Support Model provides a framework for the provision of information technology (IT) support and training at the ANU.

Local IT Support staff (LITSS) are the key group providing IT support to members of the ANU community. They are supported by central IT Service Providers (see Services provided to LITSS) and an IT Sponsor for each area (see Roles of IT Sponsors).

Local IT Support Staff are the point of contact for staff members who need IT support. Each area (school, faculty, division) is responsible for ensuring that adequate IT support is provided.

Local IT Support Staff should have the appropriate skills and training to meet the current and future needs of their local community. They should have relevant experience and/or formal IT qualifications.
LITSS Roles and responsibilities include:

• configuring and maintaining computers in a given area;
• maintaining offline backups of software and data;
• resolving computing, networking and printing problems;
• installing software, keeping a register of software installed and ensuring that commercial software is licenced;
• activating University Email accounts for new staff and affiliates and changing account passwords when necessary;
• training, aiding and advising staff and postgraduate students in their use of IT for University work;
• understanding and implementing IT policy as it relates to their area of responsibility. This includes University IT Security Policies

Some areas employ an IT Manager. The IT Manager is an IT professional who provides local technical advice to the IT sponsor and to the area. Duties include:

• supervision of other local IT staff;
• advising on purchase of IT equipment;
• installing and maintaining local area networks and managing subnets;
• keeping records of accounts issued;
• IT security