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The ANU IT Support Model provides a framework for the provision of
information technology (IT) support across the ANU.The central service provider
(Division of Information, including the Library) provides support at a
campus-wide level for services-in-common. Each area (Colleges and other
Divisions) has "Local IT support staff" (LITSS). LITSS are usually the first
point of contact for staff members who need IT support; students are
most-typically supported by the Division of Information.
The Division of Information is responsible for providing The Australian
National University with the campus-wide information services and infrastructure
required to enable teaching, learning, research and administration. These
include the desktop computing environment, a large-scale enterprise-class server
and storage infrastructure, a highly integrated network for Internet, telephones
and video, including fixed and wireless access, and the Libraries.
About University Information Services Governance
The University Information Strategy Committee (UISC) has overall
responsibility for advising the University on its information services. The UISC
is advised by four Assurance Advisory Committees (AAC). These committees focus
on specialised areas in the use and requirements of information services, and as
such are able to provide expert advice to the UISC.
The Academic Systems AAC
Research information services and education information services, including
learning environments and repositories.
Chaired by the Director, ICT
Environments.
The Scholarly Collections AAC
In effect, the existing network of Library Advisory Committees, collection
management, access, literacy.
Chaired by the Director, Scholarly
Information Services
The Administrative Systems AAC
Enterprise systems, web-based business solutions and related services.
Chaired by the Director, Corporate
Information Services
The Infrastructure AAC
Networks, storage, servers, desktop environments, and related services.
Chaired by the Heads of the Systems and
Desktop Services (SDS) program and the
Networks and Communications
(NetComms) program.
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Policies
The University has a policy framework for the use of and access to the
University's information services and infrastructure. These are outlined on the
University Policy website, and they
include responsibilities for individuals, their areas, and the University.
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About the Division of Information
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The University has delegated certain responsibilities for university-wide
information infrastructure and services to the Management Team of the Division
of Information
Within the Division there are several service and infrastructure programs
that provide the large array of services provided in common across the
university
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Contact the Division of Information
Help Desk: 6125 9666 (ext. 59666)
Administration: +61 2 6125 2994
Postal Address: Leonard Huxley, Building 56, The Australian National
University, ACT 0200 Australia
Email:
feedback@information.anu.edu.au
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About ANU Colleges Information Services
ANU has seven Colleges, made up of the research and education Centres,
Schools and Faculties that contribute to the various broad disciplines. Each
College has a team of LITSS and local information services, which can be found
currently through their individual IT services sites:
ANU College of Medicine & Health Sciences Information Technology
(undergoing restructure)
ANU Colleges of Science (undergoing restructure)
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