Getting help
IT support & assistance
In-person assistance – AskANU IT consultants
AskANU provides a comprehensive central contact point for assistance with information services. AskANU comprises three main avenues of support: online, over-the-phone and in-person.
AskANU is a combined Library and IT help service. Consultants can be found at the Information Desks located on level 2 in the Chifley Library, and on level 1 in the Hancock Library. These desks are staffed by both Library Advisers and IT Consultants.
Library Advisers are available at the AskANU desks in Chifley and Hancock Lbraries during Library opening hours. They can assist you with Library enquiries as well as basic IT support.
IT Consultants are available at the AskANU desks during specific hours as listed below and can give you specialised one-on-one assistance with ANU IT services such as wireless, email, printing and passwords.
AskANU IT Desk Opening Hours
Chifley
- Mon-Thu: 9am-7pm
- Fri: 9am-6pm
- Sat-Sun: 1pm-5pm
- Public holidays and during winter and summer break: 1pm-5pm
Hancock
- Mon-Fri: 11-2
- Sat-Sun: Closed
- Public holidays and during winter and summer break: Closed
