Online assistance - DoI Helpdesk

AskANU provides a comprehensive central contact point for assistance with information services. AskANU comprises three main avenues of support: online, over-the-phone and in-person.

The DoI Helpdesk is available online and any member of the University can log into the system and submit a request for assistance. Requests are monitored and a staff member will contact you with a solution. You can revisit the online DoI Helpdesk at any time to check on the progress of your job and be provided with, or asked to provide, additional information.