Over-the-phone support – AskANU Call Centre

AskANU provides a comprehensive central contact point for assistance with information services. AskANU comprises three main avenues of support: online, over-the-phone and in-person.

The AskANU Call Centre (612 59666) provides over-the-phone assistance with internet, email, printing, lecture theatres, phones, computers, ESP and password resets, as well as many other IT problems.

This is also the number to call if you encounter problems while teaching. You can receive immediate assistance with equipment in teaching spaces and in many cases problems can be resolved over the phone.

The AskANU Call Centre also staffs the ANU Switchboard, taking calls for the main inbound number for the ANU (612 55111) as well as transferring internal calls. Call types range from general enquiries about the University to transferring a call through to a requested person.

The AskANU Call Centre operates 8am-6pm Monday to Friday.